The Fix
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The Fix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Fix has 1.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Denied to exchange, Great quality clothing.
Cons: Young target market only.Recent recommendations regarding this business are as follows: "Teaching your people to handle customers and giving them name tag with their job description will be best therefore they must be disciplined for dishonest", "Do not accept such treatment from shops", "Don't. Weak quality bad customer service", "There's no customer care service", "Avoid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Fix has 1.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Denied to exchange, Great quality clothing.
Cons: Young target market only.Recent recommendations regarding this business are as follows: "Teaching your people to handle customers and giving them name tag with their job description will be best therefore they must be disciplined for dishonest", "Do not accept such treatment from shops", "Don't. Weak quality bad customer service", "There's no customer care service", "Avoid".
Most users want The Fix to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top The Fix Reviews
"It's December and you have 1 cashier with the longest que. And people are just sitting around. You wait an hour to collect a parcel"
Poor customer service. We can not have 1 cashier at the till with a very long que. They are not bothered. I'm here to collect a parcel that is paid for but...
Johannesburg, Gauteng
Want a certain clothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It's December and you have 1 cashier with the longest que. And people are just sitting around. You wait an hour to collect a parcel
Bad quality
Preferred solution: Full refund
Complains
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mahikeng, North-West
Poor service
Preferred solution: Apology
User's recommendation: Teaching your people to handle customers and giving them name tag with their job description will be best therefore they must be disciplined for dishonest
Greater Tzaneen, Limpopo
I have a complain
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
COMPLAINT
I visited THE FIX- Newtown junction branch this morning around 11:20 and as I walked in on my right by the till was a tall lady who was busy on her phone. I greeted her but got no answer.
I then proceeded to ask her for black plain t shirts as they were not on the shelf, and she again ignored me. It was only when I got annoyed and asked her how she can carry on being on her phone while I need help when she told me she was not in yesterday so she has no idea if there is still stock. She shouted across to the back of the room where another lady told me the few black tshirts were under a pink t-shirt, which is when a young man whose name I asked for- ANAKO came to assist me. When we were on the till area doing the exchange, the rude lady was still busy on her phone right next to us.
It was to my utter shock and disgust that I learned she is actually either a supervisor or the manager when the young man asked her to authorize something for him. Now, if TFG is hiring such individuals to lead their teams, we are doomed.
I wonder what examples she is setting for the people she leads. Please can someone take that lady to do a people's skills training as she has none at all - very disappointing- NXA
- Great quality clothing
- Young target market only
Preferred solution: Apology
User's recommendation: Do not accept such treatment from shops
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Good morning . My name is Duwayne Nuweland,i need...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pretoria, Gauteng
Bad customer service
I went to the fix In Pretoria church Street on Wednesday next to Shoprite, wanted to fit a white shirt because we were looking for a theme, a lady I don't know if it's a manager or what but she rudely told me I can't fit a white shirt and when I told her I'm not wearing any make up and if it gets dirty I would pay for it she denied me raising her voice I felt so embarassed. I don't know the name of the lady as they were not even wearing name tags, the customer experience was bad and I left the store without buying because I wasn't treated well. Please improve your customer experience service as we come to your stores wanting to buy and be treated with good company culture.i wouldn't recommend that the fix store rude staff
Johannesburg, Gauteng
Difficulties returning
User's recommendation: Don't. Weak quality bad customer service
Hie did get my email when I place an order , so...
Helderkruin, Gauteng
Shout out to Neo from Festival mall
Cape Town, Western Cape
Attitude Cashier
Hello,Last on the 29th of August I went to "THE FIX KIMBERLY CBD"With an Account card and before that it's been 3 years now am using this card and it's my boyfriend "TFG card ,So he has been paying this card for such a long time and most of the Shops I used this card it was mostly at JET,FOSHIN, @HOME and they never asked for my boyfriend signature or his presence to come and sign so I been using my signature,So this Cashier refuse to help me after so many years I have been using this card at their own store "Saying that this is not my card but all along she have been helping me knowing that's not my card ...
Soweto, Gauteng
I have a complaint
- Denied to exchange
Preferred solution: Apology
Saint Louis, Missouri
Terrible experience
User's recommendation: Avoid
Durban, Kwazulu-Natal
Bad customer care service
User's recommendation: There's no customer care service
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